Privacy Policy

1. Introduction

Orchid Pulse ("we," "us," or "our") is committed to protecting the privacy and personal data of individuals who interact with our services. This Privacy Policy explains what data we collect, how we use it, and the rights you have concerning your information.

This policy applies to all services offered by Orchid Pulse, including our AI training programs, consulting engagements, and our website at https://orchidpulses. If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data that you provide directly to us, as well as certain information collected automatically when you visit our website.

Information you provide: When you fill out our contact form or communicate with us, we may collect your name, email address, phone number, company name, and any details you share in your message. For program participants, we may also collect job title and department information relevant to the training engagement.

Information collected automatically: Our website uses cookies and similar technologies to collect usage data such as pages visited, time on site, browser type, and device information. We also use analytics services to understand how visitors interact with our site.

Legal basis: We process personal data based on your consent (for example, when you submit a contact form), for the performance of a contract (when you enroll in a program), and for our legitimate business interests (such as improving our services and website).

3. How We Use Your Data

We use the personal data we collect for the following purposes: responding to your inquiries and providing information about our programs, delivering training and consulting services, communicating with you about your engagement or program progress, improving our website and services based on usage patterns, complying with legal obligations under Thai law, and sending occasional updates about our services if you have opted in to receive them.

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our programs, but only to the extent necessary and under contractual confidentiality obligations.

4. Data Protection Measures

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include encrypted data transmission on our website, access controls limiting who can view personal information, secure storage of participant records, and regular review of our data handling practices.

In the event of a data breach that may affect your rights, we will notify the relevant authorities and affected individuals in accordance with PDPA requirements.

5. Cookies

Our website uses cookies to enable basic functionality, understand site usage, and improve your experience. You can manage your cookie preferences through our Cookie Policy page, where you can enable or disable optional cookie categories at any time.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are kept for up to 24 months after the last interaction. Program participant records are retained for up to 36 months after program completion. Website analytics data is retained in aggregate form and is not linked to individuals after 14 months.

7. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data: the right to access and receive a copy of your data, the right to request correction of inaccurate data, the right to request deletion of your data, the right to restrict or object to certain processing, the right to data portability, the right to withdraw consent at any time, and the right to lodge a complaint with the Office of the Personal Data Protection Committee.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Information

Data Controller: Orchid Pulse

Address: 789 Phaholyothin Road, Samsennai, Phaya Thai, Bangkok 10400, Thailand

Email: [email protected]

Phone: +66 2 619 3748

Supervisory Authority: Office of the Personal Data Protection Committee (PDPC), Thailand